REFUNDS POLICY

At Gueridon, we take great pride in providing high-quality lighting products. We carefully inspect each item. We are committed to your satisfaction and want to make your shopping experience as smooth as possible.

Refund requests must be made within seven days after receipt of your goods

We do not accept returns or exchanges for any reason except for the following situations:

Incorrect or damaged items: In the unlikely event that you receive an incorrect item or a product damaged during shipping, please get in touch with our Customer Support team within seven days of receiving your order. We will do our best to resolve the issue promptly.

– Lost shipment: if your order is lost in transit, we will work with our shipping partners to track and resolve the issue. If it cannot be located or delivered, we will offer you a refund or replacement.

Quality issue: We carefully inspect our products before shipping. If you believe your product has a quality issue, please contact us within seven days of receiving your order with clear photos and a detailed description. We will assess the situation and address it accordingly.

Please note that we do not accept returns or exchanges for reasons such as a change of mind or buyer’s remorse.

By purchasing on our website, you agree to our policy and acknowledge that you have read and understood our terms and conditions.

Contact Us

Our dedicated Customer Support team is here to assist you with any questions and concerns.   Feel free to contact us, and we will be happy to provide guidance and support to ensure your satisfaction.

Thank you for choosing Gueridon for your light g needs.    We look forward to serving you with the utmost dedication and commitment to quality and authenticity.

We are not responsible for the WRONG ADDRESS provided for your order and cannot refund the order value if the order was shipped to a wrong address according to the buyer’s information.

Please check your shipping address carefully before finalizing your order.